New York, answering the whole country
Contact
Everything on this site is priced on request, so contact is the whole point of it. Write with as little as one line, and the answer comes back by email.
Start a projectEmail first, then the form
Email is the fastest route: [email protected]. Requests sent through the form on this page land in the same inbox, with the collection you were looking at attached, which saves a round of questions.
Office hours are Monday to Friday, 9:00 to 18:00 Eastern time. A message that arrives on Saturday is read on Monday morning. Requests sent inside those hours are usually answered the same day, and everything else within one business day.
We work from New York and quote for the whole country: Miami, Chicago, Houston, Los Angeles and San Francisco are all inside the normal delivery map, and none of them changes how a quote is made.
Our office is at 535 Fifth Avenue, 4th Floor, New York, NY 10017. It is an office, not a showroom: the work itself happens by email and by drawing, and when a call is useful once a quote is in progress, we arrange a time in your time zone and call you.
The office
535 Fifth Avenue, 4th FloorNew York, NY 10017
- [email protected]
- Hours
- Monday to Friday, 9:00 to 18:00 Eastern time
Everything happens in writing, so there is always a record of what was quoted and when.
When you get an answer
Working days, Eastern time. Production lead times are quoted separately, per piece, because Poliform builds to order.
Reply times for quote requests sent to [email protected]. Hours are Monday to Friday, 9:00 to 18:00 Eastern time.
-
Monday to Thursday, before 15:00 ET
- Answer
- Same day
-
Monday to Thursday, after 15:00 ET
- Answer
- Next morning
-
Friday
- Answer
- Same day or Monday morning
-
Saturday and Sunday
- Answer
- Monday
A good first message holds three things
The collection name if you have one, or the kind of piece if you do not. Either is enough to start.
The room: how wide the wall is, how deep the space is, whether there is a door or a radiator in the way. Inches are fine, a photograph is better, a floor plan is best.
The cover you have in mind, if any, and whether the house has children, dogs or strong afternoon sun. All three change what we recommend, and none of them changes the price of asking.
What goes into the answer
A reply is not one line. Before it goes out, the configuration is checked against the current factory list, the lead time is confirmed, and shipping and duty are calculated for your address.
That is why the answer takes a business day rather than a minute, and why the number in it holds.
Describe the room
The form goes straight to the same inbox as the email address above. Add a photograph of the room if you have one.